Cancellation & Refund Policy | IKO Travel

Last updated: 29 July 2026

This policy explains what happens if you need to cancel or change your order, and how refunds work across our services.

No Refunds

All payments made to IKO Travel are non-refundable, including deposits, partial payments, and full payments, regardless of the stage of planning or whether services have been used. By purchasing any of our services, you acknowledge and accept this policy.

We recommend you are confident in your booking — including your travel dates, budget, and trip requirements — before purchasing.

Payment Structure by Service

Expert Trip Review

• Payment is due in full at the time of booking.

Travel Plan Explorer & Travel Plan Extended

• A deposit is due at booking to confirm your spot and before planning work begins.

• The remaining balance is due in full before your final travel plan is delivered, unless otherwise agreed in writing.

• If the remaining balance is not paid, we reserve the right to withhold delivery of your final travel plan until payment is received.

Concierge Travel

• A deposit and full payment schedule will be confirmed with you individually before work begins, given the additional scope of third-party bookings involved.

• Any payments made to airlines, hotels, or third-party operators on your behalf are subject to that provider's own cancellation and refund policy, separate from IKO's own no-refund policy above. We will always inform you of a provider's cancellation terms before booking on your behalf.

Revisions

What's included:

• Travel Plan Explorer: 1 round of revisions, to be requested within 14 days of delivery.

• Travel Plan Extended: 2 rounds of revisions, to be requested within 14 days of delivery.

• Concierge Travel: 3 rounds of revisions to your itinerary before bookings are confirmed. Once a booking has been made on your behalf (flight, accommodation, activity), changes are subject to that provider's own change/cancellation terms and may incur additional fees see Concierge Travel above.

Definition of a "round": a round is used the first time you submit change requests after receiving your delivered plan (or a previous revision). Everything you want changed should be sent together, in one message, at one time. We will action all of it and return one updated plan. If you come back afterward with further changes, that starts a new round — whether it's five items or one, sent by email, WhatsApp, or any other channel.

In short: how many separate times you come back to us with changes is what counts, not how many individual items are in each message. Sending 10 change requests in one message uses 1 round. Sending 1 change request, waiting for the update, then sending another change request uses 2 rounds.

What counts as a revision (included):

• Swapping a recommended activity, restaurant, or accommodation option for an alternative within the same destination

• Adjusting the pace or day-by-day sequencing of your existing itinerary

• Clarifying or expanding detail on something already included in your plan

• Minor date shifts within the same overall trip window

What counts as a new engagement (not included, quoted separately):

• Changing your destination(s) entirely

• Extending or significantly shortening your trip length

• Adding an additional country or region not in your original plan

• Requests submitted more than 14 days after delivery

Turnaround: revisions are typically returned within 3–5 business days of your request, depending on complexity.

Additional revisions: beyond the included rounds for your tier, or outside the 14-day window, are available at a flat fee per round.

How to request: email ilke@ikotravel.com with all changes for that round listed together, so we can action them in one pass rather than piecemeal.

Trip Changes After Delivery

If your travel dates or plans change significantly after your itinerary is delivered (e.g. a 3-month postponement), this is treated as a new engagement and quoted separately it is not covered under your original purchase.

Cancelling an Order

You may cancel an order at any time by emailing ilke@ikotravel.com. As set out above, cancellation does not entitle you to a refund of any amount already paid. If you cancel before your remaining balance is due, you will not be charged further, but the deposit already paid is retained.

Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us to resolve the issue, we reserve the right to pause any active work on your itinerary until the matter is resolved.