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Terms & Conditions

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Terms & Conditions | IKO Travel


Last updated: 29 July 2026

IKO Travel is a trading name of Ikopia Productions, a sole proprietorship ("Ikopia Productions," "IKO," "we," "us"). References throughout these Terms to "IKO" or "IKO Travel" refer to Ikopia Productions trading as IKO Travel.

These Terms of Service ("Terms") govern your use of IKO Travel's website (ikotravel.com) and any trip planning, itinerary review, or concierge services ("Services") provided by us. By purchasing or using our Services, you agree to these Terms.

1. What We Provide

IKO provides personalized travel planning services, including:

  • Expert Trip Review — review and feedback on an existing itinerary (self-made or AI-generated)

  • Travel Plan Explorer / Extended — custom itinerary design, including destinations, accommodation, activities, and restaurant recommendations

  • Concierge Travel — full itinerary design plus booking of flights, accommodation, transport, and activities on your behalf

Unless you have purchased Concierge Travel, IKO does not book flights, accommodation, or activities on your behalf. You are responsible for making all bookings recommended in your itinerary, and for verifying availability, pricing, and terms directly with the relevant airline, hotel, or operator before booking.

2. Firsthand Basis of Recommendations

IKO's core commitment is that destinations we recommend are ones we have personally visited. Where a recommendation falls outside this for example, a specific new restaurant or a fast-changing detail we will make reasonable efforts to flag this to you. Travel conditions change (openings, closures, pricing, availability, safety advisories) after we deliver your itinerary, and IKO is not responsible for changes that occur after delivery.

3. Payment

  • Prices are listed in USD, ZAR, and EUR as shown on our website at the time of purchase.

  • Expert Trip Review: payment is due in full at the time of booking.

  • Travel Plan Explorer & Travel Plan Extended: a deposit is due at the time of booking to confirm your spot and before planning work begins. The remaining balance is due before your final travel plan is delivered, unless otherwise agreed in writing.

  • For Concierge Travel, a deposit and payment schedule will be confirmed with you individually before work begins.

4. Delivery Timelines

Standard delivery timelines will be confirmed at the time of booking based on trip complexity and length. Rush delivery may be available at an additional fee ask us directly.

5. On-Trip Support

Concierge Travel includes direct support via WhatsApp (or phone, if agreed) for the duration of your trip. This covers questions about your itinerary, assistance if something changes with a booking made on your behalf, and general guidance while you travel. We aim to respond within 8-hours, during reasonable hours in our time zone this is not a 24/7 emergency line.

Travel Plan Explorer and Travel Plan Extended do not include on-trip support by default. Your itinerary is designed to be self-sufficient once delivered. If you'd like WhatsApp support during your trip, this is available as an optional add-on for an additional fee ask us before you travel.

What on-trip support does not cover, for any tier:

  • Medical, safety, or security emergencies always contact local emergency services and your travel insurance provider first

  • Issues that are the responsibility of a third-party provider (e.g. an airline cancelling a flight, a hotel overbooking) we're happy to advise where possible, but the provider's own customer service is responsible for resolving these

  • Guaranteed real-time availability we will always respond as promptly as we reasonably can, but cannot guarantee immediate response at all hours

On-trip support is not a substitute for travel insurance, which you are responsible for arranging (see Client Responsibilities below).

6. Cancellations & Refunds

See our separate Cancellation & Refund Policy, which sets out payment structure, cancellation terms, and included revisions for each service tier, and forms part of these Terms.

7. Client Responsibilities

You agree to:

  • Provide accurate information about your travel dates, budget, preferences, and any medical, dietary, or mobility needs relevant to planning

  • Independently verify visa, passport, vaccination, and entry requirements for your destination(s) these are your responsibility, not ours, unless explicitly included in a Concierge package

  • Purchase your own travel insurance

  • Confirm all bookings directly with airlines, hotels, and operators, including checking cancellation terms before booking

8. Limitation of Liability

IKO provides trip planning advice and recommendations based on firsthand experience and professional judgment. We are not liable for:

  • Losses arising from your failure to independently verify bookings, prices, visa/entry requirements, or operating hours before travel

  • Changes to flights, accommodation, activities, or venues made by third-party providers after your itinerary is delivered

  • Events outside our reasonable control, including natural disasters, political instability, strikes, pandemics, or other force majeure events

  • Indirect or consequential losses, including lost enjoyment of a trip

To the extent permitted by law, our total liability to you for any claim arising from our Services is limited to the amount you paid us for that Service.

9. Intellectual Property

Itineraries, recommendations, and written materials we provide to you are for your personal use in planning and taking your trip. They may not be resold, redistributed, or used commercially without our written permission.

10. Confidentiality & Use of Trip Information

Details you share with us about your trip (preferences, budget, itinerary) may be used, in anonymized or aggregated form, to improve our internal planning tools and recommendations for future clients. See our Privacy Policy for full details on how we handle your personal information.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the courts of that jurisdiction, subject to any mandatory consumer protection rights available to you in your own country of residence.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms: ilke@ikotravel.com